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NetMerchants, LLC respects your privacy and the security
of the information you provide when conducting business with
us. Our goal is to establish trusting relationships based on
respect for personal identity and information by promoting
the use of fair information practices.If you have questions or concerns regarding this
statement, you should contact Customer Service by email at support@netmerchantsusa.com,
or mail to NetMerchants, LLC, 1006 W Lakewood Ave, Lake
City, MN 55041
Information Collection and Use
Information Collection
NetMerchants, LLC is the sole owner of the information
collected on this web site . NetMerchants, LLC collects
information from our users at several different points on
our Web site.
Newsletters
In order to receive our Child Safety Alert Newsletter, a
user must first complete the registration form. During
registration a user is required to give contact information
(such as first name and email address). We use this
information to contact the user about services on our site
for which he has expressed interest.
Order
We request information from the user on our order form. A
user must provide contact information (such as name, email,
and shipping address) and financial information (such as
credit card number, expiration date). This information
is used for billing purposes and to fill customer’s
orders. If we have trouble processing an order, the
information is used to contact the user.
Profile
We store information that we collect through cookies and
log files. This is used for internal use only.
Cookies
A cookie is a piece of data stored on the user’s
computer tied to information about the user. Usage of
a cookie is in no way linked to any personally identifiable
information while on our site. We use both session ID
cookies and persistent cookies. For the session ID
cookie, once users close the browser, the cookie simply
terminates. A persistent cookie is a small text file
stored on the user’s hard drive for an extended period of
time. Persistent cookies can be removed by following
Internet browser help file directions.
By setting a cookie on our site, users would not have
fill in demographic information more than once, thereby
saving time while on our site. If users reject the
cookie, they may still use our site. The only drawback
to this is that the user will be limited in some areas of
our site.
Log Files
Like most standard Web site servers we use log
files. This includes Internet protocol (IP) addresses,
browser type, Internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and
number of clicks to analyze trends, administer the site,
track user’s movement in the aggregate, and gather broad
demographic information for aggregate use. IP
addresses, etc. are not linked to personally identifiable
information.
Communications from the Site
Special Offers and Updates
Established customers may occasionally receive
information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of
communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask
for contact information such as name and email
address. Out of respect for our users privacy we
provide a way to opt-out of these communications.
Please see the Choice and Opt-out sections.
Customer Service
We communicate with users on a regular basis to provide
requested services and in regards to issues relating to
their account we reply via email or phone, in accordance
with the users wishes.
Sharing Of Information
Legal Disclaimer
Though we make every effort to preserve user privacy, we
may need to disclose personal information when required by
law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a
court order or legal process served on our Web site.
Aggregate Information (non-personally
identifiable)
We DO NOT share aggregated demographic information
with our partners and advertisers.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a
credit card processing company to bill users for goods and
services. These companies do not retain, share, store or use
personally identifiable information for any secondary
purposes.
Service Providers
We may partner with other third parties to provide
specific services. When the user signs up for these
particular services, we share names, or other contact
information that is necessary for the third party to provide
these services. These third parties are not allowed to
use personally identifiable information except for the
purpose of providing these services.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of
having their information used for purposes not directly
related to our site at the point where we ask for
information. For example, our order form has an ‘opt-out’
mechanism so users who buy a product from us, but don’t
want any marketing material, can keep their email address
off of our lists.
Users who no longer wish to receive our newsletter and
promotional communications may opt-out of receiving these
communications by replying to unsubscribe in the subject
line in the email or email us at support@netmerchantsusa.com.
Users of our site are always notified when their
information is being collected by any outside parties.
We do this so our users can make an informed choice as to
whether or not they should proceed with services that
require an outside party.
Links
This Web site contains links to other sites. Please be
aware that we, NetMerchants, LLC, are not responsible for
the privacy practices of such other sites. We
encourage our users to be aware when they leave our site and
to read the privacy statements of each and every Web site
that collects personally identifiable information.
This privacy statement applies solely to information
collected by this Web site.
Surveys & Contests
From time-to-time, our site requests information from
users via surveys or contests. Participation in these
surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this
information. The requested information typically
includes contact information (such as name and shipping
address), and demographic information (such as zip
code). Contact information will be shared with the
contest or survey sponsors to notify the winners and award
prizes. Survey information will be used for purposes
of monitoring or improving the use and satisfaction of this
site. Users’ personally identifiable information is
not shared with third parties unless we give prior notice
and choice. Though we may use an intermediary to conduct
these surveys or contests, they may not use users’
personally identifiable information for any secondary
purposes.
Tell-A-Friend
If a user elects to use our referral service for
informing a friend about our site, we ask them for the
friend’s name and email address. NetMerchants, LLC
will automatically send the friend a one-time email inviting
them to visit the site. NetMerchants, LLC stores this
information for the sole purpose of sending this one-time
email and tracking the success of our referral
program. The friend may contact NetMerchants, LLC at support@netmerchantsusa.com
to request the removal of this information from our
database.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily
disclose personal information online - for example on
message boards, through e-mail, or in chat areas - that
information can be collected and used by others. In short,
by posting personal information online that is publicly
accessible, you may receive unsolicited messages from other
parties in return.
Security
This Web site takes every precaution to protect our users’
information. When users submit sensitive information
via the Web site, their information is protected both online
and off-line.
When our registration/order form asks users to enter
sensitive information (such as credit card number and/or
social security number), that information is encrypted and
is protected with the best encryption software in the
industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such
as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when users
are just ‘surfing’.
While we use SSL encryption to protect sensitive
information online, we also do everything in our power to
protect user-information off-line. All of our users’
information, not just the sensitive information mentioned
above, is restricted in our offices. Only employees
who need the information to perform a specific job (for
example, our billing clerk or a customer service
representative) are granted access to personally
identifiable information. Our employees must use
password-protected screen-savers when they leave their
desk. When they return, they must re-enter their
password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well
as any time new policies are added, our employees are
notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our users’
information is protected. Finally, the servers that
store personally identifiable information are in a secure
environment.
If users have any questions about the security at our Web
site, users can send an email to support@netmerchantsusa.com
In order for this Web site to properly fulfill its
obligation to users it is necessary for us to supplement the
information we receive with information from 3rd party
sources.
Credit Card Approval
For example, to determine if users qualify to use a
credit card for purchases, we use a third party to request
and approve credit authorization. .
Address Verification
In order to prevent credit card fraud and to protect the
unauthorized use of your credit card, we use ECHO -
Electronic Clearing House, Inc., or Paypal's verification
system to verify a cardholder's billing and delivery
address.
Correcting/Updating/Deleting/Deactivating
Personal Information
If a user’s personally identifiable information changes
(such as zip code, phone, email or postal address), or if a
user no longer desires our service, we provide a way to
correct, update or delete/deactivate users’ personally
identifiable information. This can usually be done by
emailing our Customer Support at support@netmerchantsusa.com
or, contact us by telephone or postal mail at the contact
information listed below.
Notification of Changes
If we decide to change our privacy policy, we will post
those changes to this privacy statement, the homepage, and
other places we deem appropriate so our users are always
aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it. If,
however, we are going to use users’ personally
identifiable information in a manner different from that
stated at the time of collection we will notify users via
email and by posting a notice on our Web site for 30 days.
Contact Information
If users have any questions or suggestions regarding our
privacy policy, please contact us at:
NetMerchants, LLC
1006 W Lakewood Ave
Lake City, MN 55041
Phone: 507-421-6644
Fax: 270-818-5225
support@netmerchantsusa.com
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